Your field data. Your client's financials. Protected.
Our customers count on us to keep their data safe. That's why we use the latest technology to host and store information - with enterprise-grade compliance your organization demands.
How we protect your data
Multiple layers of security controls, independently audited and continuously monitored.
SOC 2 Type II
Independently audited controls across security, availability, and confidentiality - verified annually by a third-party auditor.
End-to-End Encryption
All data in transit is encrypted via TLS 1.2+. Data at rest is encrypted using AES-256 across all storage layers.
Role-Based Access Control
Granular permission controls ensure every user sees only what they need to - field crew, supervisor, or executive.
Multi-Factor Authentication
MFA support across all user accounts. SSO via SAML 2.0 available for enterprise customers.
Audit Logs
Complete audit trails for all data changes, approvals, and system events - retained for compliance and dispute resolution.
Penetration Testing
Regular third-party penetration testing to identify and address vulnerabilities before they can be exploited.
Built for reliability at scale
Cloud-native architecture designed for the demands of field service operations.
Cloud-Native on Amazon Web Services
Aimsio runs on Amazon Web Services (AWS), leveraging managed services including ECS, EC2, RDS, and S3 for reliability, scalability, and geographic redundancy.
- Managed database services with automatic failover
- Auto-scaling compute to handle peak field activity
- CDN-accelerated delivery for mobile apps worldwide
99.9% Uptime SLA
We commit to 99.9% availability - backed by real-time monitoring, automated alerting, and tested incident response processes.
- 24/7 infrastructure monitoring and anomaly detection
- Defined escalation paths and response SLAs
- Status page with real-time system health updates
Automated Backups & Disaster Recovery
All customer data is backed up continuously with point-in-time recovery capability. Defined RTO and RPO targets with tested disaster recovery procedures.
- Continuous backup with point-in-time restore
- Geo-redundant storage across multiple regions
- Regularly tested recovery procedures
Compliance & data governance
Your data is handled responsibly, stored where you need it, and always under your control.
PIPEDA Compliant
Aimsio's data practices comply with Canada's Personal Information Protection and Electronic Documents Act.
Data Residency
Customer data is securely stored in a data center in Oregon. US data residency available on request for American operations.
Data Portability
Your data is yours. Export your complete dataset at any time in standard formats - no lock-in.
Vendor Management
All third-party sub-processors are assessed for security and compliance before being added to our data supply chain.
Standards we meet
Want the full details?
Download our Infrastructure and Security Overview for a comprehensive look at how we protect your data.
Infrastructure & Security Overview
Covers data storage, backup procedures, server uptime, compliance certifications, and more.
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